Terms & Conditions

Last updated: 8 August 2026

1. Acceptance of these Terms

By using this website, you agree to these Terms to the extent they apply to your use. If you request or purchase a service from us, additional booking details, quoted prices or specific arrangements agreed with you may also form part of the contract for that service. If a specific written agreement conflicts with these website Terms, the specific agreement prevails to the extent of the conflict.

2. Information about our website

The website provides general information about Ceravella White Works, grooming services, indicative service descriptions, prices and ways to contact us. We aim to keep the information accurate and current, but availability, staff, appointment times, service duration, product availability and prices may change. A website description does not by itself guarantee that a particular service, product, staff member or appointment time will be available.

3. Appointments and enquiries

Submitting an enquiry does not automatically create a confirmed appointment. An appointment is confirmed only when we communicate confirmation or otherwise clearly agree the booking with you. You are responsible for providing accurate contact details and for checking the details of any confirmed booking. If you notice an error, contact us as soon as reasonably possible.

If you are late, the available service time may be reduced or the appointment may need to be rescheduled so that later customers are not unreasonably affected. We will apply any cancellation, rescheduling or no-show arrangement communicated to you at the time of booking fairly and subject to applicable consumer law.

4. Prices and payment

Prices displayed on the website are in Australian dollars unless stated otherwise. Displayed prices may be indicative and may change where a service is customised, additional work is requested or a pricing error is identified before a contract is concluded. The price applicable to a confirmed service will be the price communicated or agreed for that service, subject to any mandatory taxes and consumer-law requirements.

Payment methods accepted at the premises may change. You must not use a payment method without the permission of the account holder. If a transaction is reversed, disputed or declined, we may request another lawful payment method for services properly supplied, subject always to your statutory rights.

5. Service suitability, professional judgement and customer information

Grooming results can be affected by hair type, hair length, previous treatments, skin sensitivity and the condition of hair or beard. You should tell your barber about relevant allergies, sensitivities, recent procedures, injuries or product reactions before a service where that information is reasonably relevant to safety or suitability. We may decline or modify a requested service where reasonably necessary for safety, professional standards, legal compliance or because the requested result is not reasonably achievable.

Photographs, examples and descriptions on the website are illustrative. Individual results vary. Nothing on this website is medical advice. If you have a medical condition affecting your skin, scalp or suitability for a grooming treatment, seek appropriate professional medical advice.

6. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law. Services supplied to consumers come with statutory guarantees, including that services will be provided with due care and skill, be fit for an agreed purpose where the relevant conditions are met, and be supplied within a reasonable time where no time is fixed.

If a service fails to meet a statutory consumer guarantee, remedies depend on the nature and seriousness of the failure and may include rectification, cancellation, refund for an unused portion, compensation for reduced value or compensation for reasonably foreseeable loss or damage as provided by law. These statutory rights operate independently of any voluntary policy we may offer.

7. Website use

You may use this website for lawful personal or business-information purposes. You must not attempt to interfere with the website, bypass security controls, introduce malicious code, scrape the site in a manner that materially disrupts service, impersonate another person, submit fraudulent or abusive enquiries, infringe another person’s rights, or use the site in a way that is unlawful or reasonably likely to damage our systems or reputation.

8. Intellectual property

Unless otherwise stated, the website layout, original text, branding elements and other original materials created for Ceravella White Works are owned by us or used with permission. Third-party photographs, fonts, software libraries and other materials may be subject to their respective licences. You may view and make ordinary temporary copies necessary to browse the website. You may not reproduce, republish, sell or exploit a substantial part of our original website content for commercial purposes without permission, except to the extent permitted by law.

9. Third-party software and links

The website may include locally hosted open-source software components. Their use is governed by the relevant open-source licences. If the site links to another website or invokes a user-selected service such as an email client, we do not control that third party’s availability, security or privacy practices. A link does not necessarily imply endorsement.

10. Availability and technical changes

We may maintain, update, suspend or change the website from time to time. We do not guarantee uninterrupted or error-free availability, particularly where interruption results from hosting, telecommunications, maintenance, security incidents or circumstances outside our reasonable control. We will not intentionally remove statutory consumer rights through this clause.

11. Limitation of liability

To the maximum extent permitted by law, and subject to rights and remedies that cannot be excluded, we are not responsible for indirect loss arising solely from reliance on general website information where the loss was not reasonably foreseeable. Nothing in these Terms excludes liability where exclusion is prohibited by law, nor does it limit rights under the Australian Consumer Law that cannot be limited.

You remain responsible for taking reasonable care of your own devices and communications and for providing accurate booking information. Any limitation in these Terms is to be read down to the minimum extent necessary to make it lawful and enforceable.

12. Personal information

Our handling of personal information is described in our Privacy Policy. The current contact form prepares an email using the user’s email client rather than sending form data to an external form processor. By contacting us, you acknowledge that your email provider, telecommunications provider or other chosen communications service may process the communication under its own terms.

13. Cancellations by us and events outside reasonable control

We may need to reschedule or cancel an appointment because of illness, staff unavailability, equipment failure, safety concerns, emergencies, severe weather, utility interruption or other circumstances outside reasonable control. If we cannot provide a prepaid service, any refund or alternative arrangement will be handled consistently with the contract and applicable law. We will try to give reasonable notice where practical.

14. Customer conduct and safety

We may refuse or stop a service where a person behaves abusively, threatens staff or other customers, creates an unsafe environment, appears unable to give informed instructions for the requested service, or asks us to perform something unlawful or professionally inappropriate. Any decision will be made reasonably, consistently with applicable anti-discrimination and consumer laws, and with safety in mind.

15. Complaints and disputes

If you are dissatisfied with a service or believe website information is inaccurate, contact us promptly and provide enough detail for us to assess the issue. We will seek to resolve genuine concerns fairly. Nothing in this section prevents either party from exercising rights under applicable law or approaching an appropriate consumer-protection body or court.

16. Governing law

These Terms are governed by the laws applicable in Victoria, Australia, and the laws of the Commonwealth of Australia that apply there. Subject to any mandatory right to bring proceedings elsewhere, the parties submit to the courts and tribunals having jurisdiction in Victoria. If you are a consumer in another jurisdiction with mandatory rights that apply despite this clause, those rights are not displaced.

17. Severability and no waiver

If a provision is invalid or unenforceable, it will be read down where possible and otherwise severed to the minimum extent necessary without affecting the remaining provisions. A failure or delay to enforce a right does not waive that right.

18. Changes to these Terms

We may update these Terms to reflect changes to the website, services or law. The version published on this page applies to website use from its stated update date. Changes do not retrospectively remove rights accrued under an existing contract or mandatory law.

19. Contact

Business: Ceravella White Works Pty Ltd
Address: 7 Wattle Crescent, Mooroolbark, VIC 3138, Australia
Email: info@ceravellawhiteworks.com
Phone: +61 3 9726 8413